BUILDING POLICIES

As of March 19th, 2021, Mohegan Sun Arena is permitted to host up to 15% capacity for Wilkes-Barre/Scranton Penguins games and other events, which equates to approximately 1,500 people inside the venue.

As we prepare to welcome fans back into the venue, we would like to remind guests of our recent enhancements and updates to our venue safety and security procedures.

COVID-19 Safety Enhancements:

Mohegan Sun Arena is undergoing numerous enhancements to the venue to ensure patron safety including:

Restroom renovations with easy-to-clean resin epoxy flooring and installation of touchless fixtures.
Plexiglass partitions around concessions areas.
Installation of directional and social distancing signage throughout the venue.
Replacement of cloth fabric seating to easy-to-clean vinyl seating.
Activation of the ASM Global VenueShield program providing the highest levels of safety, security and consumer confidence, in alignment with approvals from local government officials and health care experts.

COVID-19 Safety Reminders:

ASM Global reminds everyone attending this event to please adhere to the new hygiene and security policies in place for the safety of all participants, guests and employees at the Mohegan Sun Arena including:

Everyone ages two and up will be required to wear a mask covering your face and nose when approaching the security checkpoints and upon entry to the venue.
Masks must be worn at all times inside the venue with the exception of while actively consuming food or beverage from your seat.
Limited concessions stands will be open. All open stands accept credit cards and are now cashless. Please assist our staff in obtaining a contactless environment by using a credit card.
No more than four people will be permitted to sit together and will be seated in specially marked seats to help achieve safe social distancing.
Hand sanitizing stations have been placed at all entries and throughout the venue.
Upon exiting the venue, guests are asked to take their trash with them to the nearest trash receptacle and leave the venue at the direction of the venue staff.

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Security Reminders:

Walk-through metal detectors will be in place at every arena entrance.
Mohegan Sun Arena’s “Clear Bag Policy” allows guests to bring their personal belongings in a clear tote not to exceed 12”x12”x6’.
Purses, backpacks and diaper bags are no longer permitted inside Mohegan Sun Arena.
Guests are asked to have their keys, wallets and phones out of their pockets upon arrival at the security checkpoints and jackets should be unzipped.
No signs, face or body paint, or noisemakers/horns/permitted.

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Click for information on postponed and canceled events.

OVERVIEW OF RULES & REGULATIONS OF THE
MOHEGAN SUN ARENA AT CASEY PLAZA

click the expandable link below to learn more

Bag Policy

Clear Bag Policy

Bags that are clear and measure 12”x12”x6” or less or one-gallon plastic freezer bags (Ziplock or similar) will be permitted inside the venue with personal belongings such as medical items, coats, cameras, binoculars, child care items and for select events including Wilkes-Barre/Scranton Penguins game, IPads and other mobile tablets. One bag may be brought in per person.
A wristlet with or without a strap no larger than 4”x6”x1” will also be allowed inside the venue without being placed into a clear bag and is subject to search upon arrival.
Keys, cell phones, loose change and any metal objects should be removed from a guest's pockets and placed into the security bins before passing through the metal detectors.
General care items such as glasses and wallets should stay in a guest’s pocket when passing through the metal detectors (subject to change).
Compact umbrellas are allowed in the venue (under 12 inches when compacted). No golf umbrellas or umbrellas with a pointed edge are permitted. Guests must walk through the metal detectors with the umbrella and it is subject to inspection.

The following items are no longer allowed inside the venue:

Other Items Not Allowed

Pocket knives or razor blades
Outside food and beverages
Horns
Whistle blowers
Noise makers
Laser pens
Video cameras
Go-Pro devices
Professional lens cameras
Golf umbrellas/umbrellas with a pointed end
Any weapon of any kind including chains and wallets with chains

Download our security Infographic

Security

Security Policy:

Mohegan Sun Arena at Casey Plaza and ASM Global reserve the right to inspect and search all guests entering the Arena.

ASM Global reserves the right to employ metal detection devices as necessary to promote a safe environment for guests, performers and employees.

Guests entering the Arena for an event must enter through the West or East Gate, where guests will walk pass through outdoor metal detectors or may request a manual pat-down as warranted. Media personnel must enter through a designated press entrance at the West Gate.

Venue Policies

Additional Rules and Regulations of the Mohegan Sun Arena at Casey Plaza

The following is a list of general guest policies that will be enforced. These policies will be upheld regardless of the type of event. Any change to these policies must be cleared through the Arena General Manager.

- 1. Each guest entering the Arena for any type of ticketed event must have a ticket or the proper event credentials. Guests who experience a problem with their tickets (i.e., lost or stolen tickets, etc.) should be directed to the Box Office.
  2. Loitering in or near the Arena Ticket Office lobby is prohibited. Only those persons with the intent to attend the event or buy tickets to an event may stand in the lobby.
  3. Tickets for Mohegan Sun Arena at Casey Plaza events are sold at the NBT Bank Box Office at Mohegan Sun Arena or via the internet at Ticketmaster.com or authorized merchants (such as Groupon and Goldstar). Tickets purchased by any other means are not recommended or guaranteed. The resale of tickets on Arena Property is strictly forbidden.
  4. For your safety, we require all guests in attendance to wear appropriate clothing attire including shoes. ASM Global Management reserves the right to refuse entry to guests wearing garments displaying offensive or inappropriate text and/or images.
  5. Everyone must sit/stand in the location that matches the seat, section, row and number that is on their ticket.
  6. Only one person is allowed to occupy a chair at a time, except for children under 2.
  7. Standing on chairs, sitting on seat backs, and placing feet on chair backs is prohibited.
  8. Standing in the aisles, accessible platforms, vomitories or other restricted areas while an event is in progress is prohibited.
  9. Only guests 21 years of age or older may purchase and consume alcoholic beverages in the Arena.
  10. Guests, promoters, licensee, etc. may not sell any type of food, candy, beverages, tobacco products, souvenirs, toys, or programs in or on the Arena property. Only concessionaires contracted by or through ASM Global may sell food in and on the Arena property. Each employee doing so must wear the proper identification while selling.
  11. Any guest caught defacing, damaging, or destroying Arena property or grounds will be brought to the immediate attention of an Event Staff Supervisor, manager or law enforcement official.
  12. Guests wishing to demonstrate at Mohegan Sun Arena at Casey Plaza should call (570) 970-7600 for details and policies.
  13. Mohegan Sun Arena is a smoke-free facility. To access the designated smoking area once inside an event at Mohegan Sun Arena, please go to the "Smoking Entrance" located near the West Gate Entrance. Please bring your ticket with you to gain access to the venue. There is no re-entry to the venue without your ticket.
  14. General Guest Policies at the Mohegan Sun Arena at Casey Plaza can be adjusted at any time under the direction of Management.

COVID-19 Info

ASM Global, the world’s leading venue management and services company, has further enhanced its industry-leading VenueShield program, supporting the continued reopening of its more than 325 facilities and client partners worldwide.

The comprehensive new protocol was developed in partnership with AECOM, the world’s premier infrastructure firm, and its international team of sports venue design, environmental hygiene and biocontainment experts. The VenueShield program is also being guided by scientific and medical research input from Drexel University College of Medicine (DUCOM) and its interdisciplinary team of expert faculty and graduate medical students, under the direction of Dr. Charles Cairns, dean of DUCOM. These critical healthcare insights, facilitated by the Drexel Solutions Institute (DSI), will provide ongoing recommendations for COVID-19 mitigation strategies.

Additionally, SERVPRO, the #1 choice in commercial cleaning and restoration services for more than 50 years, will serve as ASM Global’s primary partner in the implementation of the pro-active viral pathogen cleaning process. The customized, in-depth workflows for venue re-occupancy include industrial disinfection and workforce safety initiatives, developed in accordance with international guidelines from the CDC, NHS, PHAA and WHO, among others.

Building on those early successful implementations, VenueShield is being deployed in various stages worldwide, in alignment with approvals from local government officials and health care experts. Phases of VenueShield include the implementation of new guidelines for Workplace Safety, Technology & Equipment, Food Safety and Public Awareness as they support future efforts. This ongoing company effort to re-define the customer journey of the future is of top priority.