A-Z Guide

Mohegan Sun Arena at Casey Plaza provides parking for guests with accessible needs near the East Gate Entrance.

According to State and Local regulations, all cars/occupants using ADA Parking need to meet the following requirements:

  • Valid ADA license plate or placard must be displayed visibly on the vehicle.
  • When asked, an occupant of the vehicle must be able to present a valid Pennsylvania Department of Transportation ADA Certificate with appropriate identification of the recipient.
  • Person listed on the ADA Certificate must be an occupant of the vehicle

* ADA Parking spaces are limited and are first-come, first-served. Please plan on arriving early for ADA parking needs.

Guests requiring special seating, such as for wheelchairs, semi-ambulatory or other mobility impairments, hearing impaired, or the like, can be purchased in person at the NBT Bank Box Office, by phone at (800) 745-3000, or by selecting the appropriate icon on ticketmaster.com.

Please click on the link below for policies and procedures regarding online ticket purchases.

Learn More

Wheelchair seating is located in row “S” of the lower level (100) level sections. Row “S” is located on the concourse level and does not involve any stairs. The elevator only services the floor and suite level. The only way to get to the second level (200) level is via stairs. Those persons with limited mobility, but not complete restrictions are ask to purchase seating in row “Q” or row “R” of the lower level. There are about 5 stairs to get to row R, Q is in front of that.

Mohegan Sun Arena at Casey Plaza
255 Highland Park Blvd.
Wilkes-Barre, PA 18702

Phone: (570) 970-7600
Ticket Phone Number: (800) 745-3000

General Information Email: Questions@mohegansunarenapa.com

Please see Sponsorship Opportunities

Guests of Mohegan Sun Arena at Casey Plaza must be 21 years of age or older to purchase and/or consume alcoholic beverages. SAVOR… reserves the right to check proof of legal drinking age.

There is a maximum of TWO (2) alcoholic beverages per purchase at all concession stands and portable vendors. This policy may change for certain events.

For Wilkes-Barre/Scranton Penguins games, all alcohol sales within the arena will conclude at the beginning of the third period. Individual concerts and events are determined on a show to show basis.

SAVOR… has the right to discontinue the sale of alcohol at any time during an event.

See special announcements

Assistive Listening Devices are available for guests with hearing disabilities at all Mohegan Sun Arena events. To obtain an Assistive Listening Device, please visit our Guest Service location just outside section 104. Guests will be required to leave valid picture identification or credit card as collateral for the device.

NBT Bank ATM machine is located on the concourse behind section 108 (near the Box Office). The ATM machine is only accessible to guests inside the venue for an event.

Baby changing stations are available in all restrooms located on the main concourse.

Mohegan Sun Arena does not issue or sell backstage passes to events. Backstage access is strictly limited and is arranged by tour management on a show-by-show basis.

For security purposes, only small personal bags (purses, baby or diaper bags, etc.) will be permitted inside Mohegan Sun Arena and all items are subject to searches upon entrance.

Large bags, coolers, backpacks and sealed packages (including gifts for performers and or athletes) of any kind are not permitted.

See Prohibited Items.

Binoculars and their cases are permitted for most events. All items are subject to searches upon arrival.

See Special announcements

No bottles, cans or coolers are permitted inside Mohegan Sun Arena

The NBT Bank Box Office is located at the East Gate Entrance of Mohegan Sun Arena. The NBT Bank Box Office at Mohegan Sun Arena Hours of Operation:

In Season (Labor Day through Memorial Day):

  • Monday – Friday: 10:00am-4:00pm
  • Saturday: 10:00am-2:00pm
  • Sunday: For events only, Box Office opens 3 hours prior to the event start time.
  • During ticketed events, the Box Office is open until ticket sales warrant.
  • During Wilkes-Barre/Scranton Penguins games, the box office is open until the end of the 2nd intermission.

 Summer Hours:

  • Monday – Friday: 10:00am-2:00pm
  • Saturday-Sunday: For events only, Box Office opens 3 hours prior to the event start time.

Parking is available for buses transporting groups to Mohegan Sun Arena. For more information, please contact the Group Sales Department at 570-970-3519.

Cameras are permitted into Mohegan Sun Arena for Wilkes-Barre/Scranton Penguins hockey games and most events. If allowed, Mohegan Sun Arena allows only small personal still-cameras.  Cameras with any detachable lenses or flashes are not permitted for most events. Video, audio and professional camera and recording devices are strictly prohibited in the building. Selfie-sticks and Go-Pro devices are not permitted.

Camera policies will vary by event. For further information, please visit the individual event page closer to the event date.

Use of cell phones in Mohegan Sun Arena is permitted, as long as it does not disturb other fans in the area or interfere with their ability to enjoy the event. Selfie-sticks are not permitted. This policy is subject to change based on each show’s preference.

For most events, children under the age of two are not required to have a ticket. However, should you wish for your child to have their own seat, a ticket is required. Shows intended for a younger audience (i.e., Sesame Street Live, Disney Live) require that children who have celebrated their first birthday have a ticket. Please check each event individually for age requirements.

Children under the age of 2 do not require a ticket to attend a Wilkes-Barre/Scranton Penguins home games provided they sit on the lap of an adult throughout the game. Any child who has celebrated their 2nd birthday will need a ticket to enter the building.

Club Seat tickets are located at Center Ice for Wilkes-Barre/Scranton Penguins hockey. Club Seats are located in sections C116, C117 and C118. Club Seat Memberships are available and include premium perks including VIP Parking, Exclusive Club Member Lounge, First Right of refusal on all event tickets and more.

For information about purchasing Club Seats, please contact the Mohegan Sun Arena Premium Seating Department at 570-970-3506.

Comments, concerns or questions can be submitted by emailing questions@mohegansunarenapa.com

Concessions provided by SAVOR… are available for purchase at Mohegan Sun Arena. For more information, please visit the link below Click Here.

VISA, Discover, Mastercard and American Express credit cards are accepted at most merchandise and concession stands and the NBT Bank Box Office

At all Mohegan Sun Arena events, customer service is available in the Guest Services room, located behind Section 110 on the concourse.

Guests may utilize the East or West gates of Mohegan Sun Arena as a temporary drop-off / pick-up location.

Click here for directions to Mohegan Sun Arena.

All requests must be made in writing on event/company letterhead a minimum of 4-6 weeks prior to the event date. The request must include date, time and beneficiary of funds raised.

Please send your request by email to questions@mohegansunarenapa.com, mail to the address below or fax to: 570-970-7601

Donation Request

Mohegan Sun Arena
255 Highland Park Blvd.
Wilkes-Barre, PA 18702

Doors generally open one (1) hour prior to the start of an event at Mohegan Sun Arena, including Wilkes-Barre/Scranton Penguins games. Please check the individual event page for further information. Mohegan Sun Arena has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

There are 2 elevators for guests to use to access suite level or the arena floor and are located behind section 112 on the concourse.

In the event of an emergency, Mohegan Sun Arena staff will utilize the public address (PA) system to inform guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.

Employment information for Mohegan Sun Arena is posted on the Employment Opportunities page when available. Click Here for more Information

There are 2 points of public entry into Mohegan Sun Arena (East Gate Entrance and West Gate Entrance). The Service Entrance located behind the venue on Highland Park Blvd. is only accessible on non-event days.

Mohegan Sun Arena’s Backstage Club email updates send fans presale opportunities, onsale announcements, special offers and contests. Click here to sign up.

Like” Mohegan Sun Arena on Facebook for all the latest news and exclusive giveaways!

The Family restrooms are available on the main concourse behind section 110 (Information Booth)

Mohegan Sun Arena is committed to exceeding the expectations of every guest by delivering the best sports and entertainment experience with quality guest service and exceptional value at a world-class venue.

As a means of creating a safe, comfortable and enjoyable experience for all guests, Mohegan Sun Arena asks for your assistance and compliance with the following:

  • Abusive or foul language and obscene gestures directed towards other guests, arena employees, players, coaches, performers or officials.
  • Clothing containing offensive language or indecent graphics.
  • Intoxication or other signs of impairment related to alcohol or drug consumption.
  • Smoking, except in designated areas located outside the arena.
  • Banners or signs are not permitted unless a show policy dictates that are allowed (ie WWE).
  • Prohibited entry items such as containers, food and beverage, air horns, weapons, laser pointers and selfie-sticks.
  • Guests entering or attempting to enter restricted areas without proper authorization or credentials.
  • Throwing objects, either within the seating section or onto the ice or event performance area.
  • Guest who are disruptive to the event presentation, performance or game.
  • Guests encountering difficulties and concerns are urged to contact Mohegan Sun Arena staff immediately.

Guests not abiding by this Fan Courtesy Policy are subject to ejection from Mohegan Sun Arena and in some cases subject to criminal prosecution.

The Trans-Med First Aid station is located on the venue concourse behind section 112.

No food or beverages of any kind are permitted to be brought into Mohegan Sun Arena. Concessions stands located throughout the arena sell a wide variety of food, alcoholic and non-alcoholic beverages. For more information, please visit the “Arena Concessions” page on our website. Patrons requesting to bring in outside food or beverage due to health conditions should contact customer service in advance at questions@mohegansunarenapa.com.
Pennsylvania State Law prohibits the sale of alcohol to all persons under the age of 21. Guests are required to show proper identification and proof of age when purchasing alcoholic beverages.

Gift certificates are available for purchase at the NBT Bank Box Office and are valid for the purchase of most event tickets at Mohegan Sun Arena. Gift certificates may only be redeemed at the Box Office and are not valid on merchandise, concessions, or non-ticket related items. Please call 570-970-7600 for more information.

Gifts for performers are occasionally permitted and accepted at Mohegan Sun Arena. This is determined on a show-by-show basis.

Mohegan Sun Arena and the Wilkes-Barre/Scranton Penguins offer group ticket sales to most events and Penguins games. Please contact the following to make arrangements for group ticket discounts and information.

Mohegan Sun Arena events: For information on group rates and availability, please contact the Mohegan Sun Arena Group Sales Department at 570-970-3519 or email groups@mohegansunarenapa.com. For more information visit Group Sales.

Wilkes-Barre/Scranton Penguins hockey games: For information on bringing 10 or more fans to a regular season home game or to be placed on the Wilkes-Barre group mailing list, please call 570-208-7367.

At most Mohegan Sun Arena events, Guest Service is located on the concourse behind section 110.

Fans can choose from various hotel accommodations when attending events at Mohegan Sun Arena. For a complete list of venue partner hotels in the surrounding area, please visit Plan Your Visit. Please note, this list is for venue sponsors and does not list all available hotels in the area.

Mohegan Sun Arena offers internships for academic credit in Marketing/Event Management. For more information on internship opportunities, please call 570-970-7600.

Employment information for Mohegan Sun Arena is posted on the Employment Opportunities page when available.

If an item is lost or found during an event please see Guest Services, located behind Section 110. Guests inquiring about lost items after an event should call 570-970-7600 and leave a detailed description of the lost item. If the item has been found we will contact you during normal business hours.

Please contact the Box Office at 570-970-7600 for information regarding lost or stolen tickets.

Mohegan Sun Arena does not issue or sell meet and greet passes to events. Backstage access is strictly limited and is arranged by tour management.

Merchandise for Wilkes-Barre/Scranton Penguins games may be purchased at the Igloo Team Store behind section 112 on the concourse at the game or by visiting the Penguins Team Store located on Coal St. in Wilkes-Barre. For most non-hockey events, merchandise stands are available throughout Mohegan Sun Arena. These merchandise stands do accept most major credit cards and cash.

Select events at Mohegan Sun Arena offer discounted active and retired military ticket pricing. For availability and rates, please check the individual events page

Mohegan Sun Arena’s Backstage Club email updates send fans presale opportunities, onsale announcements, special offers and contests. Click here  

For further information about events at Mohegan Sun Arena please contact the Mohegan Sun Arena operator at 570-970-7600.

For more information on parking for Mohegan Sun Arena events and Wilkes-Barre/Scranton Penguins games, please click here.

Reserved parking is available for most events. Please visit the event page for more details on reserved parking or click here to view reserved parking tickets for all events.

For more information regarding party suite rentals, please click here.

Pay phones are available at Mohegan Sun Arena at the East Gate and West Gate Entrances.

Certain events at Mohegan Sun Arena offer presales to our email club members. Click here to sign up.

The following items are prohibited for most events at Mohegan Sun Arena:

  • No coolers, bottles, cans or containers allowed.
  • No outside food or beverage.
  • No horns, whistles, noisemakers, banners or laser pens.
  • No video cameras or recording devices.
  • No professional lens cameras or cameras with a detachable lens.
  • No selfie-sticks.
  • No illegal substances.
  • No weapons or other threatening objects.
  • No re-entry upon exit.
  • No bags, backpacks or boxes allowed into the facility.
  • Electronic devices such as, but not limited to, laptops and mobile tablet devices that have capabilities of audio and/or visual recording are prohibited inside the venue. For Wilkes-Barre/Scranton Penguins games, mobile tablet devices, such as IPads and Nooks, are permitted.

For more information on these policies, please call 570-970-7600

For general questions please email questions@mohegansunarenapa.com or call 570-970-7600.

Exit and re-entry is not permitted at Mohegan Sun Arena

Guests may not re-sell tickets at any price on Mohegan Sun Arena property. To avoid issues with counterfeit, stolen, void or other invalid tickets, tickets should only be purchased from an authorized Ticketmaster outlet or Mohegan Sun Arena Box Office.

For information on Wilkes-Barre/Scranton Penguins season tickets please call 570-208-PENS.

For information about purchasing Club Seat tickets at Center Ice for Wilkes-Barre/Scranton Penguins hockey, please contact the Mohegan Sun Arena Premium Seating Department at 570-970-3506.

To locate your seating location within Mohegan Sun Arena, please View the Seating Chart or check the individual event pages.

Mohegan Sun Arena and SMG reserve the right to inspect and search all guests entering the Arena. Guests should be prepared to have all hand carried items open and ready for inspection. Hand carried items include, but are not limited to bags, purses, camera cases, etc.

SMG reserves the right to employ metal detection devices as necessary to promote a safe environment for guests, performers and employees. In the case where metal detection cannot be used, manual pat downs may be used.

Select events at Mohegan Sun Arena offer discounted senior citizens ticket pricing. For availability and rates, please check the individual events page

Service animals that are specifically trained to provide assistance to an individual with a disability are welcome in Mohegan Sun Arena. All service animals must remain on a leash or in a harness and be under control of the guest with a disability or designee. The service animal must rest in the seating area with the individual and not in the aisle.

Smoking is not permitted anywhere in Mohegan Sun Arena for the safety and consideration of all guests. There are smoking sections located near the East and West Gate that allow for smoking outside the venue during an event.

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Mohegan Sun Arena property without proper authorization from management.

Birthday and anniversary messages can be displayed at Wilkes-Barre/Scranton Penguins hockey games only for a twenty dollar ($20) donation. Please visit the Penguins Fan Assistance Booth behind section 108 before the 1st Intermission to make this request or call 570-208-PENS.

For more information on booking a special event at Mohegan Sun Arena, please call 570-970-7600.

Sponsorship and Advertising opportunities are available at Mohegan Sun Arena. For more information on partnering with our venue or arena events, please call our Sponsorship department at 570-970-3506

Strollers are allowed into Mohegan Sun Arena. Fold up strollers are preferred due to limited storage space. Mohegan Sun Arena does not provide any areas for secure drop off of any personal items.

For information about purchasing suites for any arena event including Wilkes-Barre/Scranton Penguins hockey, please contact the Mohegan Sun Arena Premium Seating Department at 570-970-3506.

Need a taxi after an event? Visit the Information Booth behind section 110 while at an event to make arrangements.

Buy Club Seat Tickets at Center Ice for select Wilkes-Barre/Scranton Penguins games from Season Ticket Holders.

* Click here to view available seats

For more information regarding Ticketmaster and ticket sales of Mohegan Sun Arena events, please visit ticketmaster.com.

To arrange a tour of Mohegan Sun Arena, please call 570-970-7600 during normal business hours.

Follow Mohegan Sun Arena on Twitter for all the latest news and exclusive giveaways!

Compact umbrellas are permitted into Mohegan Sun Arena. We ask that umbrellas are able to be placed in small purses or hand bags. All items are subject to searches upon arrivals. Please note this is subject to change the day of the event.

Use of video or audio recording equipment is strictly prohibited. Mohegan Sun Arena reserves the right to confiscate any tape or film and remove the patron from the building.

No food or beverages of any kind are permitted to be brought into Mohegan Sun Arena. Concessions stands located throughout the arena sell a wide variety of food, alcoholic and non-alcoholic beverages. Patrons requesting to bring in outside food or beverage due to health conditions should contact customer service in advance at questions@mohegansunarenapa.com.

A limited number of wheelchairs are available for transporting guests that are disabled to their seating location. Guests can be transported from the gates to their seats. If a wheelchair is needed for the duration of the event, guests must supply their own wheelchairs. Wheelchairs cannot be reserved in advance.

Upon arrival, guests can arrange for a wheelchair at either entrance of Mohegan Sun Arena. Please see a Mohegan Sun Arena employee to assist with wheelchair transportation.

Mohegan Sun Arena is home to the Wilkes-Barre/Scranton Penguins of the American Hockey League. For more information, please visit www.wbspenguins.com or call 570-208-PENS.

Tickets ordered or prepaid can be picked up at the NBT Bank Box Office at Mohegan Sun Arena, located in the lobby. The Will Call windows are open during Box Office hours and patrons must present valid photo identification when picking up tickets.

In some circumstances, Will Call may only be available for pickup on the date of the performance.

Select events at Mohegan Sun Arena offer discounted youth ticket pricing. For availability and rates, please check the individual events page

Occasionally a Mohegan Sun Arena show promoter, in conjunction with Ticketmaster, may elect to restrict presale and day of on sale ticket purchases based on zip code billing addresses in the Wilkes-Barre/Scranton/Hazleton metropolitan area. Please check individual event pages for more information.