Disney On Ice Weather Update

Disney On Ice Image

Guests that were unable to attend the Sunday, January 9th performances of Disney On Ice presents Into The Magic due to weather related issues may request a refund for their seats by providing the following information to [email protected]:

  • Performance date and time
  • Amount of tickets
  • Ticketmaster account number
  • Name/address/email address of the person that purchased the tickets

Once our venue verifies the seats were not used, a customer service representative will reach out to confirm the refund. All requests must be submitted before Friday, January 14th at 10pm.

Guests that purchased through a vendor other than Ticketmaster or the NBT Bank Box Office will need to contact that vendor for information on their refund policy.