COVID-19 EVENT UPDATES

COVID-19 Update Image

Update as of 09/15/2020 at 8:00AM

BOX OFFICE INFORMATION

The NBT Bank Box Office will be closed the week of September 13th, 2020. To purchase tickets for an upcoming event at Mohegan Sun Arena, please visit www.Ticketmaster.com.

Thank you for your patience as we work through this unprecedented time. Please keep checking back for the latest event information and updates on Box Office hours of operation.


TICKET REFUNDS FOR CANCELLED EVENTS:

The following events at Mohegan Sun Arena have been officially cancelled:

  • TOOL (originally scheduled for May 1st, 2020)
  • Aaron Lewis (originally scheduled for May 29th, 2020)
  • Lauren Daigle (originally scheduled for July 1st, 2020)
  • Bob Dylan and His Band (originally scheduled for July 7th, 2020)
  • Tim McGraw (originally scheduled for July 12th, 2020)
  • Jurassic World Live Tour (originally scheduled for November 19th-22nd, 2020)
  • Alice Cooper  (originally scheduled for June 17th, 2020/January 24th, 2021)
  • WWE SMACKDOWN (originally scheduled for October 30th, 2020 and May 11th, 2020 as WWE RAW)

For the events listed above, refunds have been administered. Please check your credit card statement to confirm your refund. If you purchased tickets in person at the NBT Bank Box Office by cash and have not received your refund, please visit the Box Office during hours of operation or click the link below for additional details about our mail-in options.

Click for details in regards to tickets purchased in person at the NBT Bank Box Office at Mohegan Sun Arena

For any other ticket outlet purchases, please visit the website of that outlet for refund policies. If you have any questions about the status of your event ticket refund, please email [email protected].

*Due to the high volume, refund requests may take longer than normal. We appreciate your patience during this time.


POSTPONED EVENTS WITH RESCHEDULED DATES:

The following events at Mohegan Sun Arena have had their initial performance date postponed and have officially had a new date announced for the show:

  • Gabriel Iglesias on April 24th 2020/November 12th, 2020 - Event is now on May 16th, 2021 at 7:00pm
  • Impractical Jokers on August 12 - Event is now August 29, 2021
  • Alabama on October 2 - Event is now July 23, 2021

Ticket holders should keep their original tickets as tickets from the previously purchased performance will be honored on the new date. If you cannot attend the new date, please check with the outlet you purchased tickets from on refund options or email [email protected].

For additional information about any of these events, please visit the specific event page on our website.


POSTPONED EVENTS WITH RESCHEDULED DATES TBA:

The following events at Mohegan Sun Arena have had their initial performance date postponed and have not made an official announcement in regards to a new performance date at this time:

  • Trolls Live originally scheduled for March 24th-25th

Ticket holders should keep their original tickets as tickets from the previously purchased performance will be honored on the new date. If you have any questions in regards to the status of your tickets, please check with the outlet you purchased tickets from or email [email protected]


AMERICAN HOCKEY LEAGUE UPDATE:

American Hockey League President and Chief Executive Officer David Andrews announced on May 11th that the league’s Board of Governors has voted to cancel the remainder of the 2019-20 AHL regular season and the 2020 Calder Cup Playoffs due to the ongoing COVID-19 public health crisis.

Fans holding tickets for any Wilkes-Barre/Scranton Penguins home games that are not being played (March 18, March 20, March 21, March 28, April 3, April 5, April 11) should visit the Penguins website at www.wbspenguins.com for  information on ticketing options.

We appreciate your patience as we work to accommodate all current ticket holders needs, and we thank you for your support of Penguins hockey.


GENERAL COVID-19 INFORMATION:

Fan Safety is our top priority. To find out the status of an upcoming event, please click  Status of Your Events or Information Regarding Cancellation and Rescheduling of Live Events

If you have any ticketing or event related questions, please email [email protected] and we will do our best to respond in a timely manner.


FACILITY UPDATES:

ASM Global, the world’s leading venue management and services company and management team of Mohegan Sun Arena, has further enhanced its industry-leading VenueShield program, supporting the continued reopening of its more than 325 facilities and client partners worldwide.

VenueShield’s protective capabilities have already been tested at UFC’s event at ASM Global-managed VyStar Veterans Memorial Arena in Jacksonville, Florida on May 9, 2020. The program was also activated for the National Rugby League’s match at Suncorp Stadium in Brisbane on May 28, 2020, in the first live Australian sport played since March.

The comprehensive new protocol was developed in partnership with AECOM, the world’s premier infrastructure firm, and its international team of sports venue design, environmental hygiene and biocontainment experts. The VenueShield program is also being guided by scientific and medical research input from Drexel University College of Medicine (DUCOM) and its interdisciplinary team of expert faculty and graduate medical students, under the direction of Dr. Charles Cairns, dean of DUCOM. These critical healthcare insights, facilitated by the Drexel Solutions Institute (DSI), will provide ongoing recommendations for COVID-19 mitigation strategies.

Additionally, SERVPRO, the #1 choice in commercial cleaning and restoration services for more than 50 years, will serve as ASM Global’s primary partner in the implementation of the pro-active viral pathogen cleaning process. The customized, in-depth workflows for venue re-occupancy include industrial disinfection and workforce safety initiatives, developed in accordance with international guidelines from the CDC, NHS, PHAA and WHO, among others.

Building on those early successful implementations, VenueShield is being deployed in various stages worldwide, in alignment with approvals from local government officials and health care experts. Phases of VenueShield include the implementation of new guidelines for Workplace Safety, Technology & Equipment, Food Safety and Public Awareness as they support future efforts. This ongoing company effort to re-define the customer journey of the future is of top priority.

Click for more information on VenueShield.