A-Z Guide

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Accessible Parking

Mohegan Sun Arena at Casey Plaza provides parking for guests with accessible needs near the East Gate Entrance.

According to State and Local regulations, all cars/occupants using ADA Parking need to meet the following requirements:

  • Valid ADA license plate or placard must be displayed visibly on the vehicle.
  • When asked, an occupant of the vehicle must be able to present a valid Pennsylvania Department of Transportation ADA Certificate with appropriate identification of the recipient.
  • Person listed on the ADA Certificate must be an occupant of the vehicle.

* ADA Parking spaces are limited and are first-come, first-served. Please plan on arriving early for ADA parking needs.

Accessible Seating

Guests requiring special seating, such as for wheelchairs, semi-ambulatory or other mobility impairments, hearing/visually impaired, or the like, can be purchased in person at the NBT Bank Box Office or by selecting the appropriate icon on ticketmaster.com. For specific questions in regards to hearing impairment/visual impairment seating and services, please contact [email protected].

Please click on the link below for policies and procedures regarding online ticket purchases.

Learn More

Wheelchair seating is located in row "S" of the lower level (100) level sections. Row "S" is located on the concourse level and does not involve any stairs. The elevator only services the floor and suite level. The only way to get to the second level (200) level is via stairs. Those persons with limited mobility, but not complete restrictions are ask to purchase seating in row "Q" or row "R" of the lower level. There are about 5 stairs to get to row R, Q is in front of that. Mohegan Sun Arena does not have wheelchairs for public use at events.

Addresses and Phone Numbers

Mohegan Sun Arena at Casey Plaza
255 Highland Park Blvd.
Wilkes-Barre, PA 18702

Phone: (570) 970-7600

General Information Email: [email protected]

Advertising

Please see Sponsorship Opportunities

Alcohol

Guests of Mohegan Sun Arena at Casey Plaza must be 21 years of age or older to purchase and/or consume alcoholic beverages. SAVOR… reserves the right to check proof of legal drinking age.

There is a maximum of TWO (2) alcoholic beverages per purchase at all concession stands and portable vendors. This policy may change for certain events.

For Wilkes-Barre/Scranton Penguins games, all alcohol sales within the arena will conclude at the beginning of the third period. Individual concerts and events are determined on a show to show basis.

SAVOR… has the right to discontinue the sale of alcohol at any time during an event.

Anniversary Announcements

See special announcements

Assistive Listening Devices

Assistive Listening Devices are available for guests with hearing disabilities for Mohegan Sun Arena events. We ask guests with this need to please arrange for this service in advance of the event by calling the arena at (570) 970-7600 or by emailing [email protected].

ATM Machine

NBT Bank ATM machine is located on the concourse behind section 108 (near the Box Office). The ATM machine is only accessible to guests inside the venue for an event.

Baby Changing Stations

Baby changing stations are available in all restrooms located on the main concourse.

Backstage Passes

Mohegan Sun Arena does not issue or sell backstage passes to events. Backstage access is strictly limited and is arranged by tour management on a show-by-show basis.

Bags, Backpacks and Purses

Effective January 1st, 2019:

Bags that are clear and measure 12”x12”x6” or less or one-gallon plastic freezer bags (Ziplock or similar) will be permitted inside the venue with personal belongings such as medical items, coats, cameras, binoculars, child care items and for select events including Wilkes-Barre/Scranton Penguins game, IPads and other mobile tablets. One bag may be brought in per person.

A wristlet with or without a strap no larger than 4”x6”x1” will also be allowed inside the venue without being placed into a clear bag and is subject to search upon arrival.

The following items are no longer allowed inside the venue:

  • Backpacks
  • Fanny Packs
  • Purses
  • String Bags
  • Diaper Bags
  • Messenger Bags
  • Camera Bags/Cases
  • Brief Cases
  • Roll Bags
  • Binocular Cases
  • Duffle Bags
  • Cooler bags
  • Boxes
  • Any Other Bags

Other Items Not Allowed

  • Pocket knives or razor blades
  • Outside food and beverages
  • Horns
  • Whistle blowers
  • Noise makers
  • Laser pens
  • Video cameras
  • Go-Pro devices
  • Professional lens cameras
  • Golf umbrellas/umbrellas with a pointed end
  • Any weapon of any kind including chains and wallets with chains
  •  

For a complete list of venue policies and prohibited items including info on our clear bag policy, please visit our Building Policies page.

*Policies are subject to change per event.

Banners and Signs

See Prohibited Items.

Binoculars

Binoculars are permitted for most events. All items are subject to search upon arrival. Binocular cases are subject to the arena's clear bag policy.

Birthday Parties & Announcements

If you are hosting a birthday party on suite level, please call our Premium Seating department at 570-970-3519 to discuss your party options including our gift policy.

For Birthday Announcements at events, please See Special announcements.

Bottles and Cans

No bottles, cans or coolers are permitted inside Mohegan Sun Arena.

Box Office

The NBT Bank Box Office is located at the East Gate Entrance of Mohegan Sun Arena. The NBT Bank Box Office sells tickets for events happening at Mohegan Sun Arena, and is not able to sell tickets for other venues. The Box Office accepts Visa, MasterCard, American Express and Discover and cash. No checks.

Click here to view current Box Office hours of operation.

Bus Parking

Parking is available for buses transporting groups to Mohegan Sun Arena. For more information and pricing, please contact the Group Sales Department at [email protected] or call 570-970-3519.

Cameras

Cameras are permitted into Mohegan Sun Arena for Wilkes-Barre/Scranton Penguins hockey games and most events. If allowed, Mohegan Sun Arena allows only small personal still-cameras.

Cameras with any detachable lenses or flashes are not permitted for most events. Video, audio and professional camera and recording devices are strictly prohibited in the building. Selfie-sticks and Go-Pro devices are not permitted.

Camera policies will vary by event. For further information, please visit the individual event page.

Policies are subject to change for each event.

Cell Phones

Use of cell phones in Mohegan Sun Arena is permitted, as long as it does not disturb other fans in the area or interfere with their ability to enjoy the event. Selfie-sticks are not permitted. This policy is subject to change based on each show's preference.

Children’s Ticketing Policy

For most events, children under the age of two are not required to have a ticket. However, should you wish for your child to have their own seat, a ticket is required. Shows intended for a younger audience (i.e., Sesame Street Live, Disney Live) require that children who have celebrated their first birthday have a ticket. Please check each event individually for age requirements.

Children under the age of 3 do not require a ticket to attend a Wilkes-Barre/Scranton Penguins home games provided they sit on the lap of an adult throughout the game. Any child who has celebrated their 3rd birthday will need a ticket to enter the building. (policy subject to change).

Club Seat Tickets

Club Seat tickets are located at Center Ice for Wilkes-Barre/Scranton Penguins hockey. Club Seats are located in sections C116, C117 and C118. These seats are equipped with several VIP amenities including:

  • padded seats that are 2 inches larger than standard seats
  • drink holder
  • access the private restrooms
  • access to private concessions and bar

For information about becoming a Club Seat member for the Wilkes-Barre/Scranton Penguins season, please contact the Penguins at 570-208-7367.

Club Seats may be available for purchase for non-hockey events at Mohegan Sun Arena and would be available for purchase online at Ticketmaster.com or in person at the NBT Bank Box Office at Mohegan Sun Arena.

Comments

Comments, concerns or questions can be submitted by emailing [email protected].

Concessions

Concessions provided by SAVOR… are available for purchase at Mohegan Sun Arena. For more information, please visit the link below Click Here.

Credit Cards

VISA, Discover, Mastercard and American Express credit cards are accepted at most merchandise and concession stands and the NBT Bank Box Office at Mohegan Sun Arena.

Customer Service

At all Mohegan Sun Arena events, customer service is available in the Guest Services booth, located behind Section 110 on the concourse.

The location of the Guest Services booth is subject to change depending on the configuration of the event.

Designated Drop-Off/Pick-Up

Guests may utilize the East or West gates of Mohegan Sun Arena as a temporary drop-off / pick-up location. Please let our parking staff know upon arrival for any drop-off / pick-up requests and they will try and accommodate to the best of their ability.

Policy subject to change per event.

Directions

The physical address of Mohegan Sun Arena at Casey Plaza is:

255 Highland Park Blvd.
Wilkes-Barre, PA 18702

Our parking lot is located adjacent to the venue and is a short walk to the venue's entrances.

Click here for directions and more information.

 

Donation Request

All requests must be made in writing on event/company letterhead a minimum of 4-6 weeks prior to the event date. The request must include event date, time, beneficiary of funds raised and email address and phone number for the person receiving the donation. Please include 501(c) number if applicable.

All donation requests must be mailed to:

Donation Request
Mohegan Sun Arena
255 Highland Park Blvd.
Wilkes-Barre, PA 18702

Donations, if approved, must be picked up at the NBT Bank Box Office during normal business hours. 

Please note: While we would like to accommodate all requests, the venue has limited opportunities to accommodate donation requests for tickets and is often times not in charge of the event ticket inventory.

 

Doors Open

Doors generally open one (1) hour prior to the start of an event at Mohegan Sun Arena, including Wilkes-Barre/Scranton Penguins games. Please check the individual event page for further information. Mohegan Sun Arena has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

Elevators

There are 2 elevators for guests to use to access suite level or the arena floor and are located behind section 112 on the concourse.

There is no elevator access to the 200-level seating area and accessing the 200-level seating area will require guests to walk stairs.

Emergency Evacuation

In the event of an emergency, Mohegan Sun Arena staff will utilize the public address (PA) system to inform guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.

Employment Opportunities

Employment information for Mohegan Sun Arena is posted on the Employment Opportunities page when available. Click Here for more Information

Entrances and Exits

There are 2 points of public entry into Mohegan Sun Arena (East Gate Entrance and West Gate Entrance). The Service Entrance located behind the venue on Highland Park Blvd. is only accessible on non-event days.

Email Updates

Mohegan Sun Arena’s Backstage Club email program is free to join and offers subscribers the opportunity to receive email alerts for event pre-sale opportunities, on-sale announcements, event and venue news, special offers and contests. Click here to sign up.

Facebook

"Like" Mohegan Sun Arena on Facebook for all the latest news and exclusive giveaways!

Family Restrooms

The Family restroom is available on the main concourse behind section 110.

Fan Courtesy Policy

Mohegan Sun Arena is committed to exceeding the expectations of every guest by delivering the best sports and entertainment experience with quality guest service and exceptional value at a world-class venue.

As a means of creating a safe, comfortable and enjoyable experience for all guests, Mohegan Sun Arena asks for your assistance and compliance with the following:

  • Abusive or foul language and obscene gestures directed towards other guests, arena employees, players, coaches, performers or officials.
  • Clothing containing offensive language or indecent graphics.
  • Intoxication or other signs of impairment related to alcohol or drug consumption.
  • Smoking, except in designated areas located outside the arena.
  • Banners or signs are not permitted unless a show policy dictates that are allowed (ie WWE).
  • Prohibited entry items such as containers, food and beverage, air horns, weapons, laser pointers and selfie-sticks.
  • Guests entering or attempting to enter restricted areas without proper authorization or credentials.
  • Throwing objects, either within the seating section or onto the ice or event performance area.
  • Guest who are disruptive to the event presentation, performance or game.
  • Guests encountering difficulties and concerns are urged to contact Mohegan Sun Arena staff immediately. Our Guest Services booth is located on the concourse behind section 110 (subject to change per event).

Guests not abiding by this Fan Courtesy Policy are subject to ejection from Mohegan Sun Arena and in some cases subject to criminal prosecution.

First Aid

The Trans-Med First Aid station is located on the venue concourse behind section 112.

Food and Beverage

No food or beverages of any kind are permitted to be brought into Mohegan Sun Arena. Concessions stands located throughout the arena sell a wide variety of food, alcoholic and non-alcoholic beverages. For more information, please visit the "Plan Your Visit" page on our website. Patrons requesting to bring in outside food or beverage due to health conditions should contact customer service in advance at [email protected].

Pennsylvania State Law prohibits the sale of alcohol to all persons under the age of 21. Guests are required to show proper identification and proof of age when purchasing alcoholic beverages.

Gift Certificates

Gift certificates are available for purchase at the NBT Bank Box Office and are valid for the purchase of most event tickets at Mohegan Sun Arena. Gift certificates may only be redeemed at the Box Office and are not valid on merchandise, concessions, or non-ticket related items. Please call 570-970-7600 for more information.

Gifts

Gifts for performers are occasionally permitted and accepted at Mohegan Sun Arena. This is determined on a show-by-show basis. Any gifts are subject to the venue's clear bag policy and must pass through metal detectors.

Group Ticket Sales

Mohegan Sun Arena and the Wilkes-Barre/Scranton Penguins offer group ticket sales to most events and Penguins games.

More info available on our Group Sales page.

Guest Services

At most Mohegan Sun Arena events, Guest Services is located on the concourse behind section 110. This location is subject to change based on the event configuration.

Hotels

Fans can choose from various hotel accommodations when attending events at Mohegan Sun Arena. For a complete list of venue partner hotels in the surrounding area, please visit Plan Your Visit. Please note, this list is for venue sponsors and does not list all available hotels in the area.

Instagram

Follow us on our Instagram page.

Internships

Mohegan Sun Arena offers internships for academic credit in Marketing/Event Management. For more information on internship opportunities, please call 570-970-7600.

Jobs

Employment information for the ASM Global managed Mohegan Sun Arena is posted on the Employment Opportunities page when available.

Lost and Found

If an item is lost or found during an event please see Guest Services, located behind Section 110. Guests inquiring about lost items after an event should call 570-970-7600 and leave a detailed description of the lost item. If the item has been found we will contact you during normal business hours.

Lost or Stolen Tickets

Please contact the Box Office at 570-970-7600 for information regarding lost or stolen tickets.

Meet and Greet Passes

Mohegan Sun Arena does not issue or sell meet and greet passes to events. Meet and Greet passes may be available for pickup for guests that have arranged for any special event privileges with a show. Backstage access is strictly limited and is arranged by tour management.

Any meet and greet or VIP packages available for purchase will be listed on the individual event page for each event. 

 

Merchandise

Merchandise for Wilkes-Barre/Scranton Penguins games may be purchased at the Igloo Team Store behind section 112 on the concourse at the game or by visiting the Penguins Team Store located on Coal St. in Wilkes-Barre. 

For most non-hockey events, merchandise stands are available throughout Mohegan Sun Arena with the primary stand being located behind section 108. These merchandise stands do accept most major credit cards and cash.

Military Ticket Pricing

Select events at Mohegan Sun Arena offer discount ticket for active and retired military. For availability and rates, please check the individual events page.

News

Visit our News page for the latest event news and happenings.

Operator

For further information about events at Mohegan Sun Arena please contact the Mohegan Sun Arena operator at 570-970-7600.

Parking

For more information on parking for Mohegan Sun Arena events and Wilkes-Barre/Scranton Penguins games, please click here.

Reserved parking is available for most events. Please visit the event page for more details on reserved parking or click here to view reserved parking tickets for all events.

Party Suites

Please visit our Party Suites page for more information.

Presales

Certain events at Mohegan Sun Arena offer pre-sales to our email club members. Join our Backstage Club to sign up for free to start receiving these notifications.

Prohibited Items

Please visit our Venue Policies page for a list of prohibited items.

Protest Policy

All persons are welcome to express their views at Mohegan Sun Arena. 

Click Protest Policy to view our guidelines.

Questions

For general questions please email [email protected] or call 570-970-7600.

For questions while at an event, please visit the Guest Services booth located behind section 110 on the venue concourse.

Re-Entry Policy

Exit and re-entry is not permitted at Mohegan Sun Arena. This policy is subject to change per event.

Ride Share/Taxi Services

Need a taxi after an event? Visit the Guest Services booth behind section 110 on the concourse while at an event to make arrangements. Guests may also use various ride share programs, such as Uber or Lyft.

Scalping/Ticket Reselling

Guests may not re-sell tickets at any price on Mohegan Sun Arena property. To avoid issues with counterfeit, stolen, void or other invalid tickets, tickets should only be purchased from Ticketmaster or the NBT Bank Box Office at Mohegan Sun Arena.

Season Tickets

For information on Wilkes-Barre/Scranton Penguins season tickets please call 570-208-PENS.

Seating Maps

To locate your seating location within Mohegan Sun Arena, please View the Seating Chart or check the individual event pages.

Security

ASM Global at Mohegan Sun Arena reserves the right to employ metal detection devices as necessary to promote a safe environment for guests, performers and employees. In the case where metal detection cannot be used, manual pat downs may be used.

Visit our Venue Policies page for details on event security.

Senior Ticket Pricing

Select events at Mohegan Sun Arena offer discount ticket pricing for senior citizens. For availability and rates, please check the individual events page.

Service Dogs

Service dogs that are specifically trained to provide assistance to an individual with a disability are welcome in Mohegan Sun Arena. All service dogs must remain on a leash or in a harness and be under control of the guest with a disability or designee. The service dog must rest in the seating area with the individual and not in the aisle.

Smoking

Smoking is not permitted anywhere inside Mohegan Sun Arena. There is a smoking section located outside the West Gate Entrance that is accessible for guests once inside the venue near the West Gate Entrance. Please be sure to bring your event ticket with you to be permitted to utilize the Smoking entrance. 

Solicitation

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Mohegan Sun Arena property without proper authorization from management.

Special Announcements

Birthday and anniversary messages can be displayed at Wilkes-Barre/Scranton Penguins hockey games for a monetary donation outlined by the Penguins organization. Please visit the Penguins Fan Assistance Booth behind section 108 before the 1st Intermission to make this request or call 570-208-PENS.

The venue does not accept requests for special announcements during non-hockey events. We apologize for any inconvenience.

Special Events

For more information on booking an event at Mohegan Sun Arena, please email [email protected] or call 570-970-7600

Sponsorship Opportunities

Sponsorship and Advertising opportunities are available at Mohegan Sun Arena. For more information on partnering with our venue or arena events, please call our Business Development Manager at  570-970-3506.

Strollers

Strollers are allowed into Mohegan Sun Arena. Fold up strollers are preferred due to limited storage space. Mohegan Sun Arena does not provide any areas for secure drop off of any personal items.

All strollers are subject to inspection by event security before being permitted inside the venue.

Suites

For information about our luxury suite lease and rental programs for any Mohegan Sun Arena event including Wilkes-Barre/Scranton Penguins hockey, please visit our Premium Seating page or call 570-970-3506.

Ticketmaster

For more information regarding Ticketmaster and ticket sales of Mohegan Sun Arena events, please visit Ticketmaster.com.

Tours

To arrange a tour of Mohegan Sun Arena, please call 570-970-7600 during normal business hours.

Twitter

Follow Mohegan Sun Arena on Twitter for all the latest news and exclusive giveaways!

Umbrellas

Compact umbrellas are permitted into Mohegan Sun Arena. No golf umbrellas or umbrellas with a pointed edge will be permitted inside the venue. All items are subject to search upon arrival.  Please note this policy is subject to change the day of the event.

VenueShield

VenueShield is ASM Global's Environmental Hygiene Program complete with industry-leading protocols to provide trusted protection for the live experience as facilities across the globe reopen and welcome guests back.

Click to read more about the program.

Video Cameras

Use of video or audio recording equipment is strictly prohibited for most events. Mohegan Sun Arena reserves the right to confiscate any tape, film, mobile devices with recordings and remove the patron from the building.

Policy is subject to change per event. Please visit the individual event page for details.

Water Bottles

No food or beverages of any kind are permitted to be brought into Mohegan Sun Arena. Concessions stands located throughout the arena sell a wide variety of food, alcoholic and non-alcoholic beverages. Patrons requesting to bring in outside food or beverage due to health conditions should contact customer service in advance at [email protected].

WiFi

Public WiFi for event attendees will be available at all events at Mohegan Sun Arena beginning in the Spring of 2020 (subject to change). Guests utilizing our public WiFi must agree to the terms of use before logging in. Mohegan Sun Arena reserves the right to terminate usage to fans at events at any time.

Wilkes-Barre/Scranton Penguins

Mohegan Sun Arena is home to the Wilkes-Barre/Scranton Penguins of the American Hockey League. For more information, please visit www.wbspenguins.com or call 570-208-PENS.

Will Call

Tickets ordered or prepaid can be picked up at the NBT Bank Box Office at Mohegan Sun Arena. The Will Call windows are open during Box Office hours and customers must present valid photo identification when picking up tickets.

In some circumstances, Will Call may only be available for pickup on the date of the performance.

Youth Ticket Pricing

Select events at Mohegan Sun Arena offer discount tickets for children of certain ages. For most events, children under the age of 2 do not need a ticket when accompanied by an adult. For availability and rates for children's tickets, please check the individual event page.

Zip Code Restrictions

Occasionally, a Mohegan Sun Arena show promoter, in conjunction with Ticketmaster, may elect to restrict pre-sale and day of on sale ticket purchases based on zip code billing addresses in the Wilkes-Barre/Scranton/Hazleton metropolitan area. Please check individual event pages for more information.