Tickets to events at Mohegan Sun Arena at Casey Plaza can be purchased through the following sources:
In person at the NBT Bank Box Office
Located at 255 Highland Park Boulevard, Wilkes-Barre Township. The box office is located adjacent to the East Gate. The Box Office accepts cash, American Express, Mastercard, and Visa. Personal checks are not accepted. The NBT Bank Box Office is generally closed on non-event holidays. Hours are subject to change and may vary for certain events. The NBT Bank Box Office will remain open until the end of the second intermission for hockey games. For other events, the NBT Bank Box Office will remain open through the start of the event as long as sales warrant.
NBT Bank Box Office at Mohegan Sun Arena Hours of Operation:
Box Office will be closed in observance of Martin Luther King Jr. Day on Monday, January 20th, 2020.
We will reopen on Tuesday, January 21st at 10:00am.
Hours of Operation:
Monday – Friday: 10:00am-4:00pm
Sunday: For events only, Box Office opens 3 hours prior to the event start time.
During ticketed events, the Box Office is open until ticket sales warrant.
During Wilkes-Barre/Scranton Penguins games, the box office is open until the end of the 2nd intermission.
The Box Office will be closed on December 24th, 25th and January 1st.
Event tickets may be purchased online at Ticketmaster.com.
As of April 2nd, 2019, Ticketmaster will no longer be processing phone orders.
Tickets purchased through Ticketmaster or Group Sales are available at will call 24 hours after purchase. Will call is located at the NBT Bank Box Office at Mohegan Sun Arena at Casey plaza, adjacent to the East Gate entrance.
If the event falls before that time period, the tickets may be picked up approximately 2 hours prior to event time.
In some circumstances, will call may only be available for pickup on the date of the performance.
Customers MUST bring the following:
Credit card used to purchase tickets
Third-party will call is accepted. All guests dropping off tickets will be asked to fill out information on a third-party will call envelope. This envelope must be completed in full for the box office to accept the tickets for distribution. Mohegan Sun Arena at Casey Plaza is not responsible for lost, undelivered or incorrect third-party will call tickets.
WILKES-BARRE/SCRANTON PENGUINS WILL CALL
Tickets purchased directly from the Wilkes-Barre/Scranton Penguins box office will be available at the NBT Bank Box Office at Mohegan Sun Arena at Casey Plaza approximately 2 hours prior to game time on day of game. If picking up prior, please be advised that the Penguins box office is located on 40 Coal Street in Wilkes-Barre.
Guests requiring special seating, such as for wheelchairs, semi-ambulatory, mobility impairments, hearing impairments, or the like can be purchased in person at the NBT Bank Box Office, by phone (1-800-745-3000), or by selecting the option on Ticketmaster.com
Click here for policies and procedures regarding online ticket purchases
Wheelchair seating is location in Row “S” of the lower level (100) level sections. Row “S” is located on the concourse level and does not involve any stairs. The elevator only services the floor and suite levels. The only way to access the upper level (200) level is via stairs. Those persons with limited mobility, but not complete restrictions are asked to purchase seating in row “Q” or row “R” of the lower level. There are about 5 stairs to get to row “R” and “Q” is in front of that
Mohegan Sun Arena at Casey Plaza Gift Certificates can be purchased in person at the NBT Bank Box Office located adjacent to the East Gate or by calling the Box Office at (570) 970-7600. Various increment levels are available.
Certificates may be used toward the purchase of tickets of nearly all Mohegan Sun Arena at Casey Plaza events. Some consumer shows may be restricted. Certificates cannot be used towards merchandise, food, beverages or other non-ticket related items.
Certificates can only be purchased and redeemed at the NBT Bank Box office at Mohegan Sun Arena at Casey Plaza and may not be used for Ticketmaster purchases, Mohegan Sun Pocono materials including gaming, dining, merchandise, or tickets for events hosted at Mohegan Sun Pocono.