Ticket Information

Tickets to events at Mohegan Sun Arena at Casey Plaza can be purchased through the following sources:

In person at the NBT Bank Box Office

Located at 255 Highland Park Boulevard, Wilkes-Barre Township. The box office is located adjacent to the East Gate. The Box Office accepts cash, American Express, Mastercard, and Visa. Personal checks are not accepted.

NBT Bank Box Office at Mohegan Sun Arena Hours of Operation:

In Season (Labor Day through Memorial Day):

  • Monday – Friday: 10:00am-6:00pm
  • Saturday: 10:00am-4:00pm
  • Sunday: for events only
    • For events 2:00pm or earlier: Open at 9:00am
    • For events 2:00pm or later: Open at 12:00pm

 Summer Hours:

  • Monday – Thursday: 10:00am-2:00pm
  • Friday-Sunday: for events only
    • For events 2:00pm or earlier: Open at 9:00am
    • For events 2:00pm or later: Open at 12:00pm

By phone through Ticketmaster:
Call 800-745-3000

Online at Ticketmaster.com.

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In person at Ticketmaster ticket centers:
Located in select Boscov’s, Walmart and Gallery of Sound Stores throughout Northeastern Pennsylvania.

For a complete list of ticket centers in Pennsylvania, click http://www.ticketmaster.com/h/tcenters/pa.html..

Tickets purchased through Ticketmaster or Group Sales are available at will call 24 hours after purchase. Will call is located at the NBT Bank Box Office at Mohegan Sun Arena at Casey plaza, adjacent to the East Gate entrance.

If the event falls before that time period, the tickets may be picked up approximately 2 hours prior to event time.

Customers MUST bring the following:

  1. Credit card used to purchase tickets
  2. Confirmation number
  3. Photo identification

Third-party will call is accepted. All guests dropping off tickets will be asked to fill out information on a third-party will call envelope. This envelope must be completed in full for the box office to accept the tickets for distribution. Mohegan Sun Arena at Casey Plaza is not responsible for lost, undelivered or incorrect third-party will call tickets.

WILKES-BARRE/SCRANTON PENGUINS WILL CALL

Tickets purchased directly from the Wilkes-Barre/Scranton Penguins box office will be available at the NBT Bank Box Office at Mohegan Sun Arena at Casey Plaza approximately 2 hours prior to game time on day of game. If picking up prior, please be advised that the Penguins box office is located on 40 Coal Street in Wilkes-Barre.

Children who have reached their 2nd birthday must have a ticket for all events. In some instances, the artist or show may require that children who have reached their 1st birthday to have a ticket.

Children who are below the age limitation are required to sit on a parent’s lap and are not to restrict the view of guests sitting behind them.

For your convenience, baby changing stations are also location in all men’s and women’s restrooms throughout the arena.

The NBT Bank Box Office at Mohegan Sun Arena at Casey Plaza uses a lottery system for the first day of ticket sales for new events. This helps prevent scalping and makes it unnecessary to camp overnight for tickets. Numbered wristbands are distributed beginning at 7:30am on the day of the on-sale up to one hour prior to sale time. A random number is chosen to designate the first position in line, and customers are lined up consecutively behind that.

The following points outline the procedure:

  • Numbered wristbands will be issued beginning at 7:30am the day of the on-sale
  • One hour prior to tickets going on sale, a random number will be chosen
  • First in line will then be the person with the chosen number
  • The line will form with the number chosen then becoming first in line
  • Those with higher numbers line up consecutively behind the first person
  • Those with lower numbers, starting with the lowest distributed number (1), follows in line
  • Only one person is permitted in line per wristband
  • You must be 12 years of age or older and be able to complete a transaction (pay for tickets) in order to get a wristband
  • Customers paying by credit card MUST pay with a credit card in their name, no exceptions will be made
  • Signature on the receipt must match the signature on the credit card
  • Each customer may only have one wristband. Anyone found in possession of more than one wristband will be placed at the end of the line
  • Anyone who arrives after wristbands have been distributed and line has formed will be placed at the end of the line
  • Limit of tickets per purchase will be established by the show, no exceptions will be made
  • A WRISTBAND DOES NOT GUARANTEE A TICKET
  • The wristband/lottery system will only be in place at Mohegan Sun Arena at Casey Plaza on the first day of ticket sales

The NBT Bank Box Office is generally closed on non-event holidays. Hours are subject to change and may vary for certain events. The NBT Bank Box Office will remain open until the end of the second intermission for hockey games. For other events, the NBT Bank Box Office will remain open through the start of the event as long as sales warrant.

Guests requiring special seating, such as for wheelchairs, semi-ambulatory, mobility impairments, hearing impairments, or the like can be purchased in person at the NBT Bank Box Office, by phone (1-800-745-3000), or by selecting the  option on Ticketmaster.com

Click here for policies and procedures regarding online ticket purchases

Wheelchair seating is location in Row “S” of the lower level (100) level sections. Row “S” is located on the concourse level and does not involve any stairs. The elevator only services the floor and suite levels. The only way to access the upper level (200) level is via stairs. Those persons with limited mobility, but not complete restrictions are asked to purchase seating in row “Q” or row “R” of the lower level. There are about 5 stairs to get to row “R” and “Q” is in front of that

Mohegan Sun Arena at Casey Plaza Gift Certificates can be purchased in person at the NBT Bank Box Office located adjacent to the East Gate or by calling the Box Office at (570) 970-7600.  Various increment levels are available.

Certificates may be used toward the purchase of tickets of nearly all Mohegan Sun Arena at Casey Plaza events. Some consumer shows may be restricted. Certificates cannot be used towards merchandise, food, beverages or other non-ticket related items.

Certificates can only be purchased and redeemed at the NBT Bank Box office at Mohegan Sun Arena at Casey Plaza and may not be used for Ticketmaster purchases, Mohegan Sun at Pocono Downs materials including gaming, dining, merchandise, or tickets for events hosted at Mohegan Sun at Pocono Downs.