Tickets to events at Mohegan Sun Arena at Casey Plaza can be purchased through the following sources:
In person at the NBT Bank Box Office
Located at 255 Highland Park Boulevard, Wilkes-Barre Township. The box office is located adjacent to the East Gate. The Box Office accepts cash, American Express, Mastercard, and Visa. Personal checks are not accepted.
Hours of operation in season (Labor Day through Memorial Day) are:
Monday through Friday, 10:00 a.m. to 6:00 p.m.
Saturday, 10:00 a.m. to 4:00 p.m.
Sunday, for events only
Open at 9:00 a.m. when the event begins at 2:00 p.m. or earlier
Open at 12:00 p.m. when the event begins after 2:00 p.m.
Summer hours are:
Monday through Friday, 10:00 a.m. to 5:00 p.m.
Saturday and Sunday for events only
Open at 9:00 a.m. when the event begins at 2:00 p.m.or earlier
Open at 12:00 p.m. when the event begins after 2:00 p.m.
By phone through Ticketmaster:
Online at Ticketmaster.com.
In person at Ticketmaster ticket centers: Located in select Boscov’s, Walmart and Gallery of Sound Stores throughout Northeastern Pennsylvania.
Tickets purchased through Ticketmaster or Group Sales are available at will call 24 hours after purchase. Will call is located at the NBT Bank Box Office at Mohegan Sun Arena at Casey plaza, adjacent to the East Gate entrance.
If the event falls before that time period, the tickets may be picked up approximately 2 hours prior to event time.
Customers MUST bring the following:
Credit card used to purchase tickets
Third-party will call is accepted. All guests dropping off tickets will be asked to fill out information on a third-party will call envelope. This envelope must be completed in full for the box office to accept the tickets for distribution. Mohegan Sun Arena at Casey Plaza is not responsible for lost, undelivered or incorrect third-party will call tickets.
WILKES-BARRE/SCRANTON PENGUINS WILL CALL
Tickets purchased directly from the Wilkes-Barre/Scranton Penguins box office will be available at the NBT Bank Box Office at Mohegan Sun Arena at Casey Plaza approximately 2 hours prior to game time on day of game. If picking up prior, please be advised that the Penguins box office is located on 40 Coal Street in Wilkes-Barre.
The NBT Bank Box Office at Mohegan Sun Arena at Casey Plaza uses a lottery system for the first day of ticket sales for new events. This helps prevent scalping and makes it unnecessary to camp overnight for tickets. Numbered wristbands are distributed beginning at 7:30am on the day of the on-sale up to one hour prior to sale time. A random number is chosen to designate the first position in line, and customers are lined up consecutively behind that.
The following points outline the procedure:
Numbered wristbands will be issued beginning at 7:30am the day of the on-sale
One hour prior to tickets going on sale, a random number will be chosen
First in line will then be the person with the chosen number
The line will form with the number chosen then becoming first in line
Those with higher numbers line up consecutively behind the first person
Those with lower numbers, starting with the lowest distributed number (1), follows in line
Only one person is permitted in line per wristband
You must be 12 years of age or older and be able to complete a transaction (pay for tickets) in order to get a wristband
Customers paying by credit card MUST pay with a credit card in their name, no exceptions will be made
Signature on the receipt must match the signature on the credit card
Each customer may only have one wristband. Anyone found in possession of more than one wristband will be placed at the end of the line
Anyone who arrives after wristbands have been distributed and line has formed will be placed at the end of the line
Limit of tickets per purchase will be established by the show, no exceptions will be made
A WRISTBAND DOES NOT GUARANTEE A TICKET
The wristband/lottery system will only be in place at Mohegan Sun Arena at Casey Plaza on the first day of ticket sales
The NBT Bank Box Office is generally closed on non-event holidays. Hours are subject to change and may vary for certain events. The NBT Bank Box Office will remain open until the end of the second intermission for hockey games. For other events, the NBT Bank Box Office will remain open through the start of the event as long as sales warrant.
Guests requiring special seating, such as for wheelchairs, semi-ambulatory, mobility impairments, hearing impairments, or the like can be purchased in person at the NBT Bank Box Office, by phone (1-800-745-3000), or by selecting the option on Ticketmaster.com
Click here for policies and procedures regarding online ticket purchases
Wheelchair seating is location in Row “S” of the lower level (100) level sections. Row “S” is located on the concourse level and does not involve any stairs. The elevator only services the floor and suite levels. The only way to access the upper level (200) level is via stairs. Those persons with limited mobility, but not complete restrictions are asked to purchase seating in row “Q” or row “R” of the lower level. There are about 5 stairs to get to row “R” and “Q” is in front of that
Mohegan Sun Arena at Casey Plaza Gift Certificates can be purchased in person at the NBT Bank Box Office located adjacent to the East Gate in increments of $10, $20, $30, $50 or $100.
Certificates may be used toward the purchase of tickets of nearly all Mohegan Sun Arena at Casey Plaza events. Some consumer shows may be restricted. Certificates cannot be used towards merchandise, food, beverages or other non-ticket related items.
Certificates can only be purchased and redeemed at the NBT Bank Box office at Mohegan Sun Arena at Casey Plaza and may not be used for Ticketmaster purchases, Mohegan Sun at Pocono Downs materials including gaming, dining, merchandise, or tickets for events hosted at Mohegan Sun at Pocono Downs.